Enhance your Agent’s capabilities by adding purpose-built Tools. Below is a quick start directory of all available tools, grouped by focus, with direct links to their detailed guides.

🧠 Datastore Tool

Connect curated knowledge (files, websites, videos, Notion) so your agent answers with accurate, up-to-date context.

🙋 Request Human Tool

Seamlessly handoff complex cases to a human agent with rules, notifications and full conversation history.

✅ Mark as Resolved Tool

Mark conversations as resolved manually or automatically with customizable criteria and analytics.

🌎 HTTP Tool (API)

Call any external API from the conversation. Supports parameters, AI-assisted autofill, ParsingEditor and Raw Mode for custom payloads.

⏳ Delayed Responses Tool

Add a natural typing delay (8–15s) for more human-like responses and better UX.

🔁 Follow-up Messages Tool

Re-engage users who stopped replying with context-aware follow-ups (Web: 4h, WhatsApp/Telegram: 16h). Cost: 2 credits/message.

📄 Form Tool

Trigger forms from agent actions to collect structured data in multi-step flows.

Quick recommendations

  • Start with Datastore Tool if your agent needs product docs, policies or FAQs to answer reliably.
  • Use HTTP Tool to integrate external systems (CRMs, payments, booking). Prefer Raw Mode for complex nested payloads.
  • Configure Request Human and Mark as Resolved to keep operations under control with clear KPIs.
  • Improve UX with Delayed Responses and recover stalled threads with Follow-up Messages.
  • Use Form Tool to capture structured inputs when free-text isn’t enough.

Best practices

  • Keep tool descriptions short and action-oriented so the LLM knows exactly when to use them.
  • Mark variables as “Provided by User” when the value should be inferred from conversation context (HTTP Tool).
  • In Raw Mode, define types, items and properties explicitly to avoid malformed payloads.
  • Always preview ParsingEditor output to ensure only the necessary fields are exposed to the agent.
  • For follow-ups, monitor impact and adjust strategy to balance engagement and credit usage.

You can enhance an Agent capabilities with Tools.

Was this page helpful?

Get startedDatastore tool