Quick start
Enhance your Agent’s capabilities by adding purpose-built Tools. Below is a quick start directory of all available tools, grouped by focus, with direct links to their detailed guides.
🧠 Datastore Tool
Connect curated knowledge (files, websites, videos, Notion) so your agent answers with accurate, up-to-date context.
🙋 Request Human Tool
Seamlessly handoff complex cases to a human agent with rules, notifications and full conversation history.
✅ Mark as Resolved Tool
Mark conversations as resolved manually or automatically with customizable criteria and analytics.
🌎 HTTP Tool (API)
Call any external API from the conversation. Supports parameters, AI-assisted autofill, ParsingEditor and Raw Mode for custom payloads.
⏳ Delayed Responses Tool
Add a natural typing delay (8–15s) for more human-like responses and better UX.
🔁 Follow-up Messages Tool
Re-engage users who stopped replying with context-aware follow-ups (Web: 4h, WhatsApp/Telegram: 16h). Cost: 2 credits/message.
Tool Implementation
Tools can be added to an agent to extend its functionality. Each tool has a type and a config object that defines its behavior.
HTTP Tool
The HTTP tool allows the agent to make HTTP requests to external APIs.
Configuration:
url: The URL of the API endpoint.method: The HTTP method to use (GET, POST, PUT, DELETE, PATCH).headers: An array of key-value pairs for the request headers.body: An array of key-value pairs for the request body.rawBody: A raw JSON string for the request body.queryParameters: An array of key-value pairs for the URL query parameters.pathVariables: An array of key-value pairs for the URL path variables.
Datastore Tool
The Datastore tool allows the agent to query a datastore for information.
Configuration:
datastoreId: The ID of the datastore to query.
Mark as Resolved Tool
This tool marks the conversation as resolved. It has no configuration.
Request Human Tool
This tool requests a human to take over the conversation. It has no configuration.
Delayed Responses Tool
This tool adds a delay before the agent responds, to make the conversation feel more natural.
Configuration:
delay: The delay in seconds.
Follow-up Messages Tool
This tool sends follow-up messages to the user if they stop responding.
Configuration:
max_sends: The maximum number of follow-up messages to send.interval_hours: The interval in hours between follow-up messages.messages: The messages to send.
Best Practices
- Keep tool descriptions short and action-oriented so the LLM knows exactly when to use them.
- Mark variables as “Provided by User” when the value should be inferred from conversation context (HTTP Tool).
- In Raw Mode, define types, items and properties explicitly to avoid malformed payloads.
- Always preview ParsingEditor output to ensure only the necessary fields are exposed to the agent.
- For follow-ups, monitor impact and adjust strategy to balance engagement and credit usage.
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