Whitelist

The Whitelist feature allows you to restrict your agent’s message delivery only to numbers included in a predefined list. This feature is available for agents connected to WhatsApp Official or ZAPI.

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Key Features

• Restricted Messaging: The agent will only send messages to numbers present in the whitelist.
• Manage Numbers: You can add, remove, and edit numbers in the list.
• Enhanced Control: Prevents unauthorized or unintended message delivery.

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How to Access the Whitelist

You can find the Whitelist settings by following the path shown in the image below:

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Managing the Whitelist

1. Add a Number: Enter the phone number you want to allow and save it.
2. Edit a Number: Modify an existing number in the whitelist.
3. Remove a Number: Delete a number from the list to revoke access.

By implementing the Whitelist, you ensure that your agent communicates only with the intended contacts, improving security and compliance.