Prompt variables

Prompt variables allow the customization of agent responses in ChatVolt with contextual information from the conversation and the user.

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List of Available Variables

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User Information

• {user-phone-number} → Contact’s phone number.
• {user-name} → Contact’s name.
• {user-email} → Contact’s email.

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Conversation Information

• {conversation-id} → Unique conversation ID.
• {conversation-channel} → Conversation channel name (mercadolivre, mercadolivreDm, instagram, instagramDm, zapi, whatsapp, chatbox, website, dashboard, telegram, api, internal_chats).
• {created-at} → Date and time when the conversation was created.
• {status} → Conversation status.
• {priority} → Conversation priority.
• {assignee-email} → User responsible for the conversation.
• {total-messages} → Total number of messages exchanged in the conversation.
• {frustration-level} → (0 to 100) Percentage level of customer dissatisfaction in the conversation.
• {conversation-tags} → List of tags associated with the conversation.
• {summary} → Summary of the conversation.
• {scenario-id} → Unique identifier of the scenario associated with the conversation.
• {scenario-name} → Name of the scenario associated with the conversation.
• {step-id} → Unique identifier of the current step in the scenario.
• {step-name} → Name of the current step in the scenario.

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Other Variables

• {today} → Current date and time in UTC.