Prompt variables

Prompt variables allow the customization of agent responses in ChatVolt with contextual information from the conversation and the user.

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List of Available Variables

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User Information

• {user-phone-number} → Contact’s phone number.
• {user-name} → Contact’s name.
• {user-email} → Contact’s email.

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Conversation Information

• {conversation-id} → Unique conversation ID.
• {conversation-channel} → Conversation channel name (WhatsApp, Zapi, API, Telegram, Website).
• {created-at} → Date and time when the conversation was created.
• {status} → Conversation status.
• {priority} → Conversation priority.
• {assignee-email} → User responsible for the conversation.
• {total-messages} → Total number of messages exchanged in the conversation.

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Other Variables

• {today} → Current date and time in UTC.