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Follow-up Messages Tool

The Follow-up Messages Tool is an automatic feature that sends follow-up messages to users who haven’t responded within a specific period. This tool helps maintain engagement and ensures that important conversations aren’t forgotten.

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Key Features

  • Automated Follow-ups: Automatically sends messages to users who haven’t responded after a predefined period.
  • Platform-Specific Timing:
    • WhatsApp and Telegram: Follow-up after 16 hours from the user’s last message.
    • Web: Follow-up after 4 hours from the user’s last message.
  • Context-Aware Messages: The follow-up message is dynamically generated based on the conversation history.
  • Cost: Each follow-up message sent costs 2 credits.

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How It Works

  1. Activation: The tool monitors ongoing conversations for periods of user inactivity.
  2. Timing: Once the predefined time has elapsed without a user response, the tool prepares to send the follow-up.
  3. Message Generation: The AI agent analyzes the conversation history and generates a relevant follow-up message.
  4. Message Sending: The AI agent sends the generated follow-up message to the user.
  5. Credit Deduction: 2 credits are deducted from your account for each follow-up message sent.

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Benefits

  • Enhanced Engagement: Keeps conversations active and users engaged.
  • Increased Conversion: Follow-ups can lead to higher conversion rates for sales or support inquiries.
  • Time-Saving: Automates the process of checking and following up on inactive conversations.
  • Personalization: Generated messages are tailored to the specific conversation context.

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Configuration

The Follow-up Messages Tool is pre-configured with the following timings:

  • WhatsApp and Telegram: 16 hours after the user’s last message
  • Web: 4 hours after the user’s last message

No additional configuration is needed to use this tool.

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Best Practices

  • Ensure your AI model is well-trained to generate relevant and context-appropriate follow-up messages.
  • Regularly review generated follow-up messages to ensure they maintain the desired tone and quality.
  • Monitor the effectiveness of your follow-ups and adjust the AI’s approach as needed.
  • Consider setting up alerts for any unusual or inappropriate follow-up messages generated by the AI.

Remember, each follow-up message costs 2 credits. Use this tool strategically to balance engagement with resource utilization.

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