Privacy policy

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1. Introduction

Chatvolt is a brand and platform owned by Voltpacker Soluções Tecnológicas LTDA, a private legal entity registered with CNPJ/ME under number 54.927.287/0001-29, headquartered at 1106 Paulista Avenue, 16th floor, Room 01, ZIP Code 01310-914, in the city of São Paulo/SP - Brazil, support@chatvolt.ai, takes your privacy seriously and believes it is important that your personal data (“your data”) is handled with the necessary care and confidentiality at all times.

This Privacy Statement explains how our organization uses the personal data we collect from you and why. If you have any questions after reading this Privacy Statement, please feel free to contact us at support@chatvolt.ai.

To avoid any misunderstandings, we would like to clarify that this Privacy Statement applies to the processing of personal data from:

• Creators: the person who creates and distributes Chatvolt
• Website visitors: people who visit our marketing landing page

Chatvolt is the provider of this service and not the owner of the collected data. The creator (the person who created the chatbot) is responsible for the data they collect and, therefore, is the data controller of the respondent’s data.

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2. What Data We Collect

Information we collect from Creators (you have a Chatvolt account and are using our service) or Website Visitors (you are visiting our website).

• Electronic identification data: including IP address, device and browser data, and location data;
• Information about your use of our site: including how you arrived at our site and the pages you visited.
• Registration information: When you register for an account, we collect your first name, last name, username, password, and email address.
• Billing information: If you pay for a Chatvolt service, we will ask for your billing details, name, address, and financial information depending on your payment method (stored by our payment service provider Stripe)
• Chatbot data: We store your chatbot data for you and provide tools for you to use in relation to this data.

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3. How We Use Your Data

Chatvolt does not sell personal data to third parties nor use it for marketing purposes or to serve ads. We have no interest in collecting non-anonymized data from non-registered users of Chatvolt.

We only collect your data with your consent or to:

• Deliver our service to you
• Improve your user experience
• Send emails with essential product updates
• Troubleshoot product functionality issues and fix bugs
• Respond to legal requests or prevent fraud

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4. Data We Share

We only share your information with our service providers who help us operate our business, in which case these third parties are required to comply with the LGPD (General Data Protection Law) framework.

You can find a list of sub-processors on our LGPD Page. (https://docs.chatvolt.ai/privacy/lgpd)

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5. Data Retention

If you are a Chatvolt chatbot creator, we do not delete the data in your account. You are responsible for the duration you store the data. You can delete data in your Chatvolt account. If you are a respondent, you will need to ask the creator how long your responses will be stored on Chatvolt.

We honor all deletions, and all chatbot data that has been deleted by the chatbot creator are permanently deleted from our backups within 90 days.

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6. Data Obtained Through Google Workspace APIs (Google Drive)

Users of our application, Chatvolt, use the Google Workspace APIs to develop, improve, or train custom AI agent models directly on our platform. We are committed to ensuring that the data obtained through the Google Workspace APIs is used exclusively to provide and improve the results of the AI agents created by the users themselves. We do not retain user data from these APIs for any purposes related to the development, improvement, or training of AI or machine learning models that are not directly linked to the specific needs of the users.

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7. Your Data Protection Rights

As our Privacy Policy states, if you have submitted your personal data through a Chatvolt chatbot, the creator of that chatbot is responsible for that data. Chatvolt only processes this data on behalf of the creator. Chatvolt creators can exercise their rights directly with us, but respondents must contact the person or organization that created the chatbot. If this is not possible, please contact us. We will assist in any way we can.

• Rights of the creator:

  Right	More info	How to exercise your right
  Right of access	Creators have the right to learn if data is being processed by the owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.	Contact us if you want to exercise your right to access the data we store about you, and we’ll be happy to help.
  Right to rectification	Creators have the right to verify the accuracy of their data and ask for it to be updated or corrected.	You can manage your account and billing details from your Account settings.
  Restrict the processing of their data	Creators have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it.	If you exercise this right, we will store your personal information and will not carry out any active processing unless your issue is resolved.
  Right to erasure	Creators have the right, under certain circumstances, to obtain the erasure of their data from the owner.	If you want to cancel your account, you can do that, along with all the chatbots and responses on it from your My Account page. data can not be recovered, once deleted. If you want us to erase your data, please contact us.
  The right to data portability	Creators have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another service without any hindrance.	You can export chatbot data from your Chatvolt dashboard in CSV format.
  The right to object	Creators have the right to bring a claim before their competent data protection authority.	Please contact us if you want to exercise your right to object to the data we store about you, and we’ll be happy to help you.

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8. Marketing

If visitors register on Chatvolt, we may send them emails about company news, updates, product or service-related information, etc. Chatbot creators always have the right to opt out of these email communications.

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9. Cookies

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make a website work, or work more efficiently, as well as to provide information to the owners of the site. Chatvolt uses cookies to enhance your experience on our site and with our product. For more information, please visit our cookie policy.

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10. Data Transfers

Chatvolt is based in Brazil, and all chatbot and user data are stored in the USA. Your data may be processed in countries outside the USA and Brazil by third parties who help us operate Chatvolt.

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11. User Acceptance of These Terms

By using Chatvolt, chatbot creators signify their acceptance of this policy. If chatbot creators do not agree with this policy, they should not use Chatvolt. Continued use of Chatvolt following the posting of changes to this policy will be deemed your acceptance of those changes.

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12. Changes to Our Privacy Policy

We may make changes to this Privacy Policy from time to time. In circumstances where a change materially alters how we collect or use your personal information or data, we will send a notice of this change to all our account holders.

We keep our privacy policy under regular review and will post any updates on this webpage. This privacy policy was last updated on May 2, 2024.

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13. Contact

Please use the following contact information for privacy inquiries:

Voltpacker Soluções Tecnológicas LTDA - Chatvolt 1106 Paulista Avenue, 16th floor, Room 01, ZIP Code 01310-914, in the city of São Paulo/SP - Brazil support@chatvolt.ai