Create CRM Step
Creates a new CRM step within a scenario.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Body
The ID of the CRM scenario this step belongs to.
Optional Agent ID to associate with this step.
A trigger condition or keyword for this step. Either this or 'prompt' is required.
The main prompt or instruction for this step. Either this or 'trigger' is required.
An initial message to be sent when this step is activated.
ID of the step to automatically transition to.
Time in seconds to wait before auto-transitioning.
Default status for conversations at this step.
RESOLVED, UNRESOLVED, HUMAN_REQUESTED Default priority for conversations at this step.
LOW, MEDIUM, HIGH Default user ID to assign conversations. Use 'random' for random assignment.
Indicates if this step is mandatory.
Response
The unique identifier for the CRM step.
The order/index of the step within its scenario.
The main prompt or instruction for this step.
A trigger condition or keyword for this step.
An initial message to be sent when this step is activated.
ID of the step to automatically transition to after this one.
Time in seconds to wait before automatically transitioning to autoNextStepId.
Default status to set for conversations reaching this step.
RESOLVED, UNRESOLVED, HUMAN_REQUESTED Default priority to set for conversations reaching this step.
LOW, MEDIUM, HIGH Default user ID to assign conversations reaching this step.
If true, assigns a random user from the organization if defaultAssigneeId is not set.
Indicates if this step is mandatory.
Timestamp of when the step was created.
Timestamp of when the step was last updated.
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